Terms and Conditions for Movers Fulham
These Terms and Conditions set out the basis on which Movers Fulham provides domestic and commercial moving services, including removals, packing, loading, unloading, furniture handling, and related support services. By making a booking, the customer agrees to be bound by these terms. Please read them carefully before confirming any arrangement. These terms are intended to create clarity around how services are booked, what payments are due, when cancellations may be made, how liability is limited, and how waste or unwanted items are handled in line with applicable UK rules.
The terms apply to every service supplied by us, whether the booking is made online, by phone, by email, or through any other written or verbal instruction that we accept. They apply to the named customer and, where relevant, to any person acting on the customer’s behalf, including landlords, tenants, letting agents, business managers, family members, or authorised representatives. If any part of these terms is unclear, the customer should raise it before the moving date. Once the service starts, the customer will be treated as having accepted the applicable terms in full.
Movers Fulham operates as a professional removal service provider and will use reasonable care and skill in performing the agreed work. However, the nature of moving services means that certain risks cannot be eliminated entirely. These conditions are designed to explain what is included, what is excluded, and the responsibilities of both parties. They also help ensure that services are delivered safely, efficiently, and in compliance with relevant UK legislation.
Bookings may be requested by providing the service date, collection and delivery addresses, access details, inventory information, and any special requirements. A quote may be based on the information supplied at the time of enquiry and may be revised if the details later change. We reserve the right to confirm availability before accepting any booking. A booking is only confirmed when we issue written acceptance, a deposit is received where required, and any other agreed conditions are satisfied.
The customer must ensure that all information given during the booking process is accurate and complete. This includes the size and type of property, the number of items to be moved, access restrictions, parking limitations, stairways, lift availability, and the presence of any particularly heavy, fragile, or valuable items. If the actual requirements differ from the information provided, we may amend the price, staffing, vehicle size, or schedule accordingly. In some cases, if the change is significant, we may decline to proceed if the service cannot be delivered safely or within the originally agreed scope.
We may provide an estimate or fixed quotation depending on the nature of the job. Estimates are based on the information available and may change if the work takes longer, requires extra labour, or involves additional items not disclosed at the time of booking. A quotation may specify what is included, such as packing materials, dismantling, reassembly, carrying, or waiting time. Any additional services requested on the day will be charged separately unless expressly included in the written agreement.
Payments must be made in accordance with the booking confirmation or invoice issued by us. Unless stated otherwise, a deposit may be required to secure the booking, with the balance due before or immediately after completion of the service. We accept payment by the methods identified in the booking documents, and all sums must be paid in full without set-off, deduction, or withholding unless required by law. If payment is delayed, we may suspend future services, retain goods to the extent permitted by law, or charge reasonable costs associated with recovering unpaid sums.
If the service extends beyond the agreed time, or if extra labour, parking charges, congestion-related costs, ferry charges, storage handling, or materials are needed due to circumstances beyond our control or due to incomplete customer information, these may be added to the final invoice. Any price stated in advance may exclude VAT unless expressly stated otherwise. Customers acting in a business capacity acknowledge that commercial payment terms, credit limits, or late payment charges may apply where agreed in writing. We may request proof of identity or authority to pay before releasing goods.
The customer is responsible for ensuring that suitable funds are available on the day of the move. If card payments, bank transfers, or other electronic payments are used, completion of payment may be required before unloading or final handover. Where payment is disputed, the customer should notify us promptly in writing with clear reasons. Undisputed amounts remain payable on time. Any promotional discount or special rate is valid only for the specific service, date, and conditions for which it was issued.
Cancellations or rescheduling requests should be made as early as possible. If a customer cancels after booking confirmation, the deposit may be non-refundable to cover administration, planning, and resource allocation costs. Where cancellation occurs close to the service date, further charges may apply, especially if vehicles, labour, or materials have already been allocated. If the customer wishes to change the date or time, we will try to accommodate the request, but availability cannot be guaranteed.
We may cancel, postpone, or modify a booking if necessary for reasons including severe weather, traffic disruption, equipment failure, staff illness, unsafe access, legal restrictions, non-payment, or any event outside our reasonable control. In such circumstances, we will seek to arrange a new date or provide a refund of sums paid for services not performed, subject to any costs already incurred where permitted by law. We are not responsible for consequential losses caused by a cancellation or delay arising from events beyond our reasonable control.
We may also refuse to commence or continue a move if the customer or any third party behaves abusively, creates a health and safety risk, fails to provide access, or insists on handling items in a manner that is unsafe or unlawful. In these situations, any costs incurred up to the point of refusal may still be charged. A customer who is not present at the agreed time must ensure that an authorised person is available to give instructions and confirm completion.
Liability is limited to the extent permitted by UK law. We will use reasonable care in handling items, but the customer remains responsible for arranging appropriate insurance for goods of particular value, rarity, or sentimental importance. Unless otherwise agreed in writing, we are not liable for pre-existing damage, items that were improperly packed by the customer, or loss arising from inadequate protection, hidden defects, or inherent weakness in furniture or fittings.
We may be liable for direct physical loss or damage caused by our negligence, subject to the exclusions and limits in these terms. We will not be liable for indirect or consequential loss, loss of profit, loss of opportunity, emotional distress, or any business interruption resulting from the service, except where such exclusion is prohibited by law. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.
If the customer believes that damage or loss has occurred, they must notify us as soon as reasonably possible and provide reasonable evidence, including photographs, item details, and any relevant documentation. Claims should be made promptly so that we can inspect the issue and, where appropriate, investigate the circumstances. We may choose to repair, replace, or provide reasonable compensation for verified direct loss, but our total liability will not exceed the amount paid for the specific service giving rise to the claim, unless otherwise required by law.
Customers must ensure that premises are safe and suitable for moving work. This includes providing clear access, accurate parking information, working lifts where available, and warning us about any hazards such as fragile floors, narrow stairs, low ceilings, unsecured pets, or dangerous materials. We may decline to move prohibited, illegal, or hazardous items, including items containing asbestos, explosive substances, pressurised containers, or other materials requiring specialist handling unless previously agreed and lawfully permitted. The customer is responsible for disconnecting appliances where required and for arranging specialists for gas, electrical, or plumbing work unless we have expressly agreed to do so.
The handling of waste, rubbish, and unwanted items must comply with UK waste regulations. We will only remove, dispose of, or transport waste if this is part of the agreed service and if lawful to do so. The customer must accurately identify any items to be treated as waste and must not include controlled, hazardous, or prohibited materials unless we have confirmed in advance that we are authorised and equipped to handle them. We may request clarification or refuse any item that could create a legal, environmental, or safety issue. The customer remains responsible for declaring whether items are for reuse, storage, donation, recycling, or disposal.
Where we collect waste or unwanted items for disposal, the customer acknowledges that legal duties may apply under environmental and duty-of-care rules. We will act in accordance with applicable legislation and may provide or request records, descriptions, or transfer documentation where required. The customer must not ask us to dispose of items unlawfully, to mix hazardous waste with general waste, or to conceal the nature of the materials being removed. If we suspect unlawful disposal, we may refuse the work and report the matter where required by law. Any costs arising from incorrect declarations, contamination, or special disposal requirements may be charged to the customer.
All goods remain the customer’s responsibility unless and until they are formally handed over at the agreed destination or placed into storage under a separate written arrangement. The customer should verify that all items have been delivered and that nothing has been left behind before completion is confirmed. If the customer requests that items be left unattended, delivered to a third party, or placed in a location without direct supervision, this is done at the customer’s risk, unless otherwise agreed in writing. We are not responsible for keys, alarm codes, or access devices unless expressly accepted for safekeeping.
Any claim, request, or complaint about the service should be raised promptly and in writing so that it can be reviewed fairly. Time limits may apply to claims under insurance policies or applicable law, and delay may affect our ability to investigate. Where a dispute arises, both parties should first try to resolve it in good faith. If a satisfactory resolution cannot be reached, the matter may be referred to the courts of England and Wales in accordance with the governing law clause below.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The parties submit to the exclusive jurisdiction of the courts of England and Wales, except where mandatory consumer rights provide otherwise. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. No waiver of any term will be effective unless agreed in writing.