Privacy Policy
Movers Fulham Privacy Policy
This Privacy Policy explains how Movers Fulham collects, uses, stores and protects personal data relating to customers and prospective customers in the Fulham area. It also describes your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all services offered by Movers Fulham to individuals and businesses located in the Fulham area.
Who We Are and Scope of This Policy
Movers Fulham provides removals, relocation and associated services to customers in the Fulham area. In providing these services we act as a data controller, which means we decide how and why your personal data is processed. This Privacy Policy applies to all Movers Fulham customers and prospective customers in the Fulham area, whether you contact us online, by post or in person, and whether you book a service, request a quotation or simply make an enquiry.
Types of Personal Data We Collect
We may collect and process the following categories of personal data about you:
Identity data, such as name, title and, where relevant to the service, proof of identity details you choose to share with us. Contact data, such as billing address, collection and delivery addresses, and any other contact details you choose to provide. Service data, such as details of your move, property type and access information, inventory lists, packing requirements, storage requirements, insurance preferences and dates and times of your bookings. Communication data, such as records of enquiries, quotations, bookings, complaints, feedback and any other correspondence you have with us. Payment and transaction data, such as amounts paid, refunds, payment method type and billing history. Technical and usage data, such as basic information about how you access and use our website or online forms, including device and browser information and pages visited. Marketing preference data, such as your choices about whether to receive marketing communications from us.
We only collect data that is necessary for the purposes set out in this Privacy Policy. We do not intentionally collect special category data, such as health data, except where you choose to share information that is strictly necessary to provide our services safely and appropriately.
How We Collect Your Data
We collect personal data in a number of ways. You may provide data directly to us when you request a quotation, make an enquiry, confirm a booking, complete online forms, speak with our staff or provide feedback. We also collect data automatically when you visit our website, such as limited technical and usage information to help us operate and improve our online services. In some cases we may receive data from third parties, such as comparison or referral platforms that you have used to request a quotation from removal companies, or business partners who help us provide our services in the Fulham area. In all such cases, we ensure that the third party has a lawful basis to share your data with us.
Purposes and Lawful Bases for Processing
We process your personal data only where we have a lawful basis to do so. The main purposes and legal bases are as follows. To provide our services to you, including supplying quotations, performing removals, packing and storage services, arranging visits, and managing your bookings. The lawful basis is performance of a contract or steps taken at your request prior to entering into a contract. To manage our relationship with you, including handling enquiries, complaints, feedback, service updates and changes to our terms or policies. The lawful basis is performance of a contract and our legitimate interests in providing customer service and maintaining business records. To process payments and manage accounts, including invoicing, refunds, debt recovery and accounting. The lawful basis is performance of a contract and our legal obligations relating to tax and accounting. To improve our services and operations, including staff training, quality assurance, service development and website improvement. The lawful basis is our legitimate interests in operating and developing our business. To send you marketing communications about our services in the Fulham area, where you have agreed to receive them or where the law permits us to do so. The lawful basis is consent or our legitimate interests, depending on the circumstances. You can opt out of marketing at any time. To comply with legal obligations, including responding to lawful requests from authorities, complying with regulatory duties and maintaining records required by law. The lawful basis is compliance with legal obligations.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting or reporting requirements. In general, customer and booking records are kept for a period that enables us to deal with queries, complaints and potential legal claims. Payment and transaction data is retained for the period required by tax and accounting laws. Enquiry data, where no booking is made, may be retained for a limited period to allow follow up, measure demand and improve our services. When data is no longer required, we delete it or anonymise it so that it can no longer identify you.
Data Processors and Third Party Recipients
We may share your personal data with carefully selected third party service providers who act as data processors on our behalf. These may include information technology and hosting providers who store our data and maintain our systems, payment processing providers who handle card or electronic payments, customer management and communication tools, and subcontracted removal or storage partners where necessary to complete your booking in the Fulham area. These processors are only permitted to process your data in accordance with our instructions, must keep it secure and are not allowed to use it for their own purposes.
We may also share data with professional advisers such as accountants or legal advisers, and with public authorities or regulators where required by law or to protect our rights, our customers or others. Where data is transferred outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses.
Data Security
We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include access controls so that only authorised staff and service providers can access personal data, secure storage systems and regular review of our security practices. While we take reasonable steps to protect your data, no system can be guaranteed to be completely secure, and you should take care when sharing information with us, especially over the internet.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These include the right to access your personal data and receive a copy of the data we hold about you, the right to request correction of inaccurate or incomplete personal data, the right to request erasure of your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected, the right to restrict our processing of your data in certain situations, the right to object to processing based on our legitimate interests or for direct marketing, the right to data portability, which allows you to request that we provide certain data to you in a structured, commonly used format or transfer it to another controller where technically feasible, and the right to withdraw consent at any time where processing is based on your consent. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.
If you wish to exercise any of these rights, you can contact us using the contact methods made available on our website or in your booking documents. We may need to verify your identity before responding to your request. You also have the right to lodge a complaint with the UK Information Commissioner's Office if you are unhappy with how we handle your personal data.
Children's Data
Our services are directed at adults and businesses in the Fulham area. We do not knowingly collect personal data relating to children except where necessary in the context of a family move and then only from the adult arranging the service.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. The updated version will apply from the date it is made available. We encourage you to review this Privacy Policy periodically so that you remain informed about how we handle your personal data.
