Terms and Conditions

Movers Fulham Service Terms and Conditions

These Terms and Conditions set out the basis on which Movers Fulham provides removal, relocation, packing, storage coordination and related services within its service area. By placing a booking with Movers Fulham, you agree to be bound by these Terms and Conditions. You should read them carefully before confirming your booking.

Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the individual or business who requests and pays for the services.

Goods means all items, furniture, personal belongings, equipment and other property in respect of which the services are to be provided.

Services means the removal, transportation, loading, unloading, packing, unpacking and any other services that Movers Fulham agrees in writing to provide.

Premises means the collection and delivery addresses, as well as any access routes, driveways, communal areas or other relevant locations used in connection with the services.

Scope of Services

Movers Fulham provides local and regional removal and relocation services for domestic and commercial customers. The specific services to be provided will be described in the booking confirmation or written quotation. Services may include collection, loading, transport, unloading, limited disassembly and reassembly of basic furniture, and placement of items within the premises, subject to access and safety constraints.

Movers Fulham does not undertake specialist removal of items requiring particular qualifications, equipment or licences, such as hazardous materials, unless expressly agreed in writing. The company may decline to handle any item that, in its reasonable opinion, is unsafe or unsuitable for transport.

Quotations and Estimates

All quotations are based on the information provided by the customer at the time of enquiry, including but not limited to the volume and nature of goods, access conditions at all premises, distance, any parking restrictions and any special requirements. Quotations are valid for a limited period as stated at the time of issue and may be withdrawn or revised before acceptance.

Should the information supplied by the customer be incomplete or inaccurate, Movers Fulham reserves the right to adjust the quotation, apply additional charges or, in serious cases, decline to proceed with the booking. Any quotation is for the services specifically detailed and does not include additional work such as dismantling complex furniture, disconnecting appliances, or removing doors and windows, unless explicitly listed.

Booking Process

A booking is only confirmed when Movers Fulham has issued a booking confirmation and the customer has accepted these Terms and Conditions. Verbal indications of availability or price do not constitute a confirmed booking.

The customer is responsible for providing full details of the collection and delivery addresses, dates and times, details of the goods, any access issues, parking restrictions and any other relevant information when making the booking. If building management approvals, lift reservations or parking suspensions are required, the customer must arrange these unless Movers Fulham has specifically agreed in writing to do so.

Movers Fulham may request a deposit to secure the booking. If a deposit is required, the booking will not be treated as confirmed until the deposit has been received in cleared funds. The remaining balance, if any, will be due in accordance with the payment terms set out below.

Customer Obligations

The customer must ensure that:

All goods are properly packed and ready for transport unless packing services have been booked. Fragile items must be adequately protected and clearly marked.

The premises are accessible at the agreed times, with safe and clear passageways, staircases, lifts and entrances.

Arrangements for parking, including any permits or permissions, are in place and compliant with local regulations.

Any items requiring specialist handling or disconnection, such as gas cookers, washing machines or light fittings, are professionally disconnected prior to removal, unless otherwise agreed.

All documents, valuables, money, jewellery and irreplaceable items are removed and transported personally by the customer, as Movers Fulham does not accept responsibility for such items.

Payments and Charges

Movers Fulham will confirm the applicable charges at the time of booking. Charges may be based on an hourly rate, a fixed price, or a combination, depending on the nature and scope of the services.

Unless otherwise agreed in writing, payment is due on or before completion of the services on the moving day. Movers Fulham reserves the right not to release goods or to withhold completion of the service until payment has been received. For business customers, different credit terms may be agreed in writing.

Additional charges may apply if:

The move takes longer than anticipated due to factors outside Movers Fulham control, such as delays in gaining access, waiting for keys, or unanticipated volume of goods.

There are significant access problems or parking difficulties not disclosed at the time of booking.

Additional services are requested on the day, such as extra stops, additional labour, or packing assistance.

All charges are exclusive of any applicable taxes or duties, which will be added where required by law.

Cancellations and Amendments

The customer may cancel or amend a booking by giving written or recorded notice to Movers Fulham. Any cancellation or amendment is only effective when acknowledged by Movers Fulham.

If the customer cancels more than a specified number of working days before the scheduled service date, Movers Fulham will usually refund any deposit paid, less any reasonable administration costs. If cancellation is made within a shorter period, a cancellation fee may be charged, which may be up to a significant proportion of the quoted price, to reflect the loss of reserved time and resources.

Movers Fulham reserves the right to cancel or amend a booking due to circumstances beyond its reasonable control, including but not limited to severe weather, road closures, accidents, staff illness, vehicle breakdowns or legal restrictions. In such cases, Movers Fulham will seek to offer an alternative date or time or a partial service where feasible. Liability for such cancellation will be limited to a refund of any deposit or advance payment already received for the affected services.

Access, Parking and Delays

The customer is responsible for ensuring adequate parking for the removal vehicle. Any penalties, fines or charges incurred due to improper or inadequate parking arrangements caused by the customer will be added to the customer account.

Where there are delays beyond Movers Fulham reasonable control, including delays due to keys not being available, legal completion issues, elevator failures or restricted access, waiting time may be chargeable at the standard hourly rates.

If access to either the collection or delivery premises is particularly difficult, involves narrow stairs, low ceilings, or long carrying distances, Movers Fulham may charge a surcharge to reflect additional time and labour required, provided such factors were not reasonably foreseeable at the time of quoting.

Customer Declarations and Warranties

The customer warrants that:

They are the owner of the goods or are authorised by the owner to enter into a contract for the services.

The goods do not include any items that are prohibited or illegal to possess, transport or store.

All information given to Movers Fulham is accurate and complete to the best of their knowledge.

If any of these warranties are breached, Movers Fulham may suspend or terminate the services and may notify the relevant authorities if required by law.

Excluded and Special Items

Movers Fulham will not knowingly transport or handle the following items unless explicitly agreed in writing before the booking is confirmed: hazardous materials, flammable or explosive substances, firearms, perishable foodstuffs, live animals, plants requiring controlled conditions, or items requiring regulated transport.

The customer must not include in the goods any high value or irreplaceable items such as cash, bonds, priceless artwork, important documents, or heirlooms without declaring these items and obtaining written acceptance of responsibility from Movers Fulham. Absent such agreement, Movers Fulham accepts no liability for loss or damage to such items beyond the minimum required by law.

Liability and Limits of Responsibility

Movers Fulham will exercise reasonable care and skill in providing the services. Liability for loss of or damage to goods is subject to the limitations set out in this section and any applicable statutory rights.

Movers Fulham will not be liable for any loss or damage arising from:

Normal wear and tear, or deterioration due to age or inherent defect.

Fragile or owner-packed items where reasonable packing standards have not been met.

Electrical or mechanical derangement of appliances or equipment, unless caused by physical impact arising from Movers Fulham negligence.

Loss of use, consequential loss, loss of profits, loss of opportunity or indirect losses of any kind.

Where Movers Fulham is found liable for loss of or damage to goods due to negligence, such liability will be limited, at Movers Fulham option, to the reasonable cost of repair or replacement, taking into account the age, condition and market value of the items immediately prior to the loss or damage.

The customer must notify Movers Fulham in writing of any apparent loss or damage as soon as reasonably possible and, in any event, within a reasonable period after completion of the services. Failure to notify within such period may affect the ability to investigate the cause and to consider any claim.

Insurance

Movers Fulham maintains insurance appropriate to its business operations. However, the level of cover may not match the full replacement value of the customer goods. Customers are therefore strongly advised to obtain their own additional insurance cover for high value or delicate items, and for any extended storage or transit.

Details of insurance arrangements can be provided on request. Any claim may be subject to policy terms, conditions, excesses and exclusions.

Waste, Disposal and Environmental Regulations

Movers Fulham is committed to complying with UK waste and environmental regulations. The company does not operate as a general waste carrier and will not remove or dispose of household rubbish, construction waste, hazardous waste or items that must be processed through regulated waste channels, unless this service has been expressly agreed and properly authorised.

Where removal or disposal of unwanted furniture or other items is agreed as part of the booking, the customer confirms that they have the right to dispose of such items. Movers Fulham may use licensed waste transfer facilities or recycling outlets and will apply reasonable efforts to ensure lawful and environmentally responsible disposal.

The customer must not ask Movers Fulham to dispose of items illegally, by fly-tipping or by using inappropriate locations. If Movers Fulham is fined, penalised or suffers loss because of a customer request to dispose of items in breach of regulations, the customer will be responsible for reimbursing all resulting costs, charges and penalties.

Health and Safety

Movers Fulham will carry out the services with regard to the health and safety of its staff, the customer and the public. If working conditions are unsafe, unsanitary, structurally unsound or present unacceptable risk, Movers Fulham may suspend or modify the services until such conditions are rectified.

The customer must inform Movers Fulham in advance of any known hazards at the premises, including fragile structures, asbestos, loose flooring, or other risks. Movers Fulham may refuse to move items through areas where there is a significant risk of damage or injury.

Complaints and Disputes

Any concerns about the services should be raised with Movers Fulham as soon as possible so that they can be addressed promptly. Complaints should be submitted in writing, giving full details of the issue, the date of the service, and any supporting information.

Movers Fulham will investigate all complaints in good faith and seek to resolve matters amicably. If a dispute cannot be resolved directly, either party may seek to use mediation or other alternative dispute resolution procedures before resorting to court proceedings where appropriate.

Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with any services provided by Movers Fulham, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

General Provisions

If any part of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that part shall be deemed modified or, if necessary, severed to the extent required, and the remaining provisions shall continue in full force and effect.

No waiver by Movers Fulham of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach. Any variation to these Terms and Conditions must be agreed in writing by an authorised representative of Movers Fulham.

These Terms and Conditions constitute the entire agreement between Movers Fulham and the customer in relation to the services, and supersede any prior understandings, statements or agreements, whether oral or written, relating to the same subject matter.